Custom call management systems have a wide variety of options. Each system is designed for the client and may include the features below.
- Find Me Follow Me
Send calls through a list of numbers (office, cell, home office) "finding the intended recipient" and the caller listens to music not ringing phones.
- Auto Attendant 24 hour answer services
Caller hears professional custom greetings designed specifically for your business...24 hours a day. Then the caller may make a selection of who or want department they would like to talk with.
- Back-up Attendant
When your lines are busy or you can't take the call, the caller has the options they want (try an alternative number) or leave a message that will be delivered to the intended recipient.
- Total on-line control of your customized system
Your "behind the scenes" access is available to you 24/7 via our web portal to change schedules, phone numbers, email addresses, greetings, notifications. You can also download voice messages and faxes.
- Professionally recorded greetings
Put a world class front on your business with custom greetings or make your own as you need. And schedule different greetings to play for different times of the day or week. Even have a special holiday greeting that plays automatically.
- Local phone numbers
Treasure Valley phone numbers available for your business. No usage fees (per minute charges) it's all included in your monthly service fees.
- Voice mail delivered to your e-mail
Add flexibility to your office without adding another phone line. Your voice mail can be delivered via the internet to your e-mail as a Windows Media WMA, WAV and NOW MP3 attachment.
- FAX delivered to your e-mail
Faxes are sent to your email as Adobe PDF attachments. Text notifications can be sent to most major cell phone services.
- Call Screen
Know who is calling and choose to take the call or send the call to voice mail.
- Spell-By-Name Directory
Your caller can get directly to the person they need by spelling the first or last name of the person they want.
- Call Rotation
Distribute the calls evenly within a group. Commission sales staff can have the calls equally sent to everyone on a list.
- Cascading Notification
When an urgent message is taken our system will begin calling your staff to deliver the urgent message. The password must be entered to stop the cascade. Critical messages get the attention they need.
- Multiple Option Menus
Callers can direct their call to the person they want, get information or leave a message as they choose.
- Music On Hold
Caller listens to music as the system is calling you. Custom music is available.
- Voice Over Music On Hold
Callers may hear information about your company as the system "Finds" you.
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