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Receptionist has other duties but can’t miss any calls
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Need “floor” calls to be distributed evenly to agents in office
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Office gets calls after hours that need to be routed to agents outside the office or on-call person
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Fax machine is overwhelmed with multiple agents use
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Main business line forwarded to Answer Idaho if it is busy or not answered after 3 rings. Then the caller may choose options
1. Connect to on-call agent (rotation of agents on list)
2. Spell by name directory of agents
3. Talk with contract processor
4. Talk with receptionist (call is sent to line two in office)
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A list of agents is created and “floor calls” are sent to agents on the list in rotation
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After hours callers are given options to
1. Connect to the on-call person (the next person on rotation list)
2. The spell by name directory
3. Leave a voice message for the receptionist
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Each agent gets their own Never-Busy Fax number. Faxes are delivered to the agent’s email directly, and their cell phone is notified with a text message
This custom system starts at $75.00 per month/$100.00 Setup
Actual monthly charges depend on the number of agents on staff
See how Answer Idaho can help your business
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